Your Practical Guide to eZ Cash in Sri Lanka

5 min read Updated Mar 14, 2026
Saman Silva
Saman Silva

Digital Finance Expert

Fintech specialist focusing on digital payments and mobile banking solutions

eZ Cash Overview

eZ Cash is Sri Lanka's first mobile money service. Dialog Axiata launched this service. It works through your mobile phone. You can use USSD code *#111# or the Genie app. This service creates a cash account for you.

There are two main account types. The Classic Account has a LKR 10,000 daily limit. The Power Account offers up to LKR 150,000 daily. You need to upgrade your Classic account for more features. The Central Bank of Sri Lanka regulates eZ Cash.

You can send money to other users. This service is free across networks like Dialog and Airtel. You can pay bills for electricity or water. Merchant payments are also possible with QR codes. Cash withdrawals are available at many outlets.

Partner Banks and Services

Many banks work with eZ Cash. You can top up your wallet from your bank account. LankaClear's JustPay platform makes this easy. Bank of Ceylon is a partner. Commercial Bank also supports top-ups.

Peoples Bank and Hatton National Bank are included. Sampath Bank and Nations Trust Bank also connect. Pan Asia Bank and DFCC Bank are partners. All CBSL-licensed commercial banks support this. Bank top-ups are free of charge.

eZ Banking offers more services. You can deposit cash to Genie Savings accounts. There are over 1,300 eZ Banking outlets. HNB Finance loan repayments are accepted. Over 25,000 outlets take these payments for free. VisionFund Lanka offers QR loan repayments too.

Account Eligibility and Types

You need a mobile connection to use eZ Cash. Dialog, Airtel, Etisalat, or Hutch SIMs work. Your SIM must be registered in your name. This is a basic requirement for account setup. It ensures proper user identification.

The Classic Wallet registers instantly. It uses your mobile registration data for KYC. For a Power Wallet, you visit a Dialog outlet. You need your National Identity Card (NIC). A passport also works for identification.

Proof of address is sometimes needed. A utility bill or bank statement serves this purpose. This is for upgrading your account. Full KYC is similar to opening a bank account. This upgrade increases your daily transaction limits.

eZ Cash Fees and Charges

eZ Cash charges different amounts for services. Wallet registration costs LKR 100. Reloading your wallet is free. Sending money to another eZ Cash user is also free. Merchant payments do not cost anything.

Paying LECO and WaterBoard bills costs LKR 20. CEB bill payments are LKR 10 to LKR 20. This fee depends on your bill amount. A mini statement costs nothing. A detailed printed statement costs LKR 200.

ATM withdrawals at merchant outlets are free. Bank top-ups via JustPay are also free. Depositing cash to Genie Savings accounts costs nothing. eZ Cash accounts do not earn interest directly. Interest applies to third-party microloans only.

Transaction TypeClassic Wallet ChargePower Wallet Charge
Wallet RegistrationLKR 100LKR 100
Reload (Dialog/Hutch/Airtel)FreeFree
Send eZ Cash to eZ CashFreeFree
Merchant PaymentsFreeFree
LECO & WaterBoard PaymentsLKR 20LKR 20
CEB Bill PaymentsLKR 10-20LKR 10-20
Mini StatementFreeFree
Detailed Printed StatementLKR 200LKR 200
ATM Withdrawal (merchant)FreeFree
Bank Top-Up (JustPay)FreeFree
Cash Deposit to Genie SavingsN/AFree

Application Process

Registering for eZ Cash is simple. Dial *#111# on your phone. You can also download the Genie Superapp. Then, select the option to register for eZ Cash. This starts your new mobile wallet setup.

You need to set a four-digit PIN. Keep this PIN private and secure. Do not share it with anyone. After setting your PIN, you get an SMS. This message confirms your Classic Wallet is ready. You can start using it right away.

To upgrade to a Power Wallet, visit a Dialog outlet. Bring your original NIC or passport. You may also need proof of address. This includes a utility bill or bank statement. The bill should be dated within three months.

Benefits and Considerations

eZ Cash helps financial inclusion. It serves people without bank accounts. You get 24/7 access to transactions. Digital payments are quick and easy. Most peer-to-peer transfers are free of charge.

Reduced transaction times are a key benefit. QR code payments are very fast. USSD options are also quick. It helps in daily money management. Many services are available in one place.

Be aware of some risks. Your PIN could be compromised. This can lead to unauthorized transactions. Erroneous transfers are not reversible. Always double-check recipient details. Keep your app updated for new features.

Monitor your transaction alerts. Check SMS notifications regularly. Ensure your PIN is secure. Never share one-time passwords (OTPs). These steps help protect your money.

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Comprehensive Guide to eZ Cash Partnerships with Sri Lankan Banks

eZ Cash is a mobile wallet service in Sri Lanka that partners with major banks to enable fund transfers, bill payments, and ATM withdrawals directly from your bank account.

All major commercial banks in Sri Lanka, including Bank of Ceylon, Commercial Bank, Hatton National Bank, Sampath Bank, and People’s Bank, support eZ Cash integration.

You can register by visiting your bank’s online banking portal or mobile app, selecting the eZ Cash link under ‘External Wallets,’ and following the on-screen verification steps.

Most partner banks do not charge a fee for linking your account; however, transaction fees may apply per bank’s standard mobile banking tariff.

Daily transaction limits typically range from LKR 100,000 to LKR 250,000, depending on the bank’s policy and your account tier.

Yes, you can withdraw funds from your eZ Cash wallet to your linked bank account instantly via the banking app or USSD menu.

Transfers between your bank account and eZ Cash wallet are processed in real time and are available immediately.

No branch visit is required; setup can be completed entirely through your bank’s online or mobile banking platform.

Yes, you need active internet banking or mobile banking access to link and manage your eZ Cash wallet.

Yes, utility bills such as electricity, water, and broadband can be paid directly from your eZ Cash wallet via the bank’s bill payment menu.

The setup will be canceled after three incorrect attempts and you will need to restart the registration process.

Currency rates can be viewed in the exchange rates section on the eZ Cash portal.

Yes, dedicated support is available through your bank’s hotline and the eZ Cash 24/7 call center.

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